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Moreover, newer applied sciences similar to service-oriented architectures (SOA), virtualization , cloud computing , portal frameworks , grid architectures , and mashups within an organization make troubleshooting and monitoring of business providers very tough. 5 A single business process or service may be supported by various composite functions, all of which could possibly be dependent on a diverse set of distributed computing and communications elements. 6 An isolated subject wherever in this complex web might influence a number of duties within the business course of. Traditional community management techniques and expertise-centric monitoring approaches are incapable of determining the business influence of a problem in such an advanced infrastructure surroundings. This has given rise to utility efficiency management and the real consumer monitoring (RUM) technology that now screens the top user experience (EUE) in actual-time.
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